Enjoy Free Home Delivery on orders of $175 or more!
Orders are packaged and shipped in an insulated container to ensure that your items stay at a safe, chilled temperature upon arrival. Thawed or frozen items can be put into your fridge for use within a week or placed in the freezer for later use. Our shipping carriers have an exceptionally high success rate with delivering packages on time, however, delays do occur from time to time. In case of a shipping delay, meat may start to thaw. If the meat is still cold to touch and below 40ºF, it is still completely safe to consume. Packages should be put directly into the fridge for consumption within 4-5 days or back into the freezer for long term storage.
If meat is no longer cold to touch/above 40ºF, please contact us at firstname.lastname@example.org as soon as possible. We may require photographic documentation of the items damaged for our records in order to submit a claim with our shipping carrier. In this event, we will send another shipment the following week to replace the damaged items.
If you are dissatisfied with your delivery for any reason, please contact us at email@example.com as soon as possible. We may provide you a full or partial credit or refund of the purchase price for that item if we are notified within (30) days of receipt of your order. Due to the perishable nature of the product, we do not offer exchanges. We may require the return or photographic documentation of any item with which you are dissatisfied before we provide you a credit or refund. If you do not comply with the terms of this section, you will be ineligible to receive a refund.